1. Seven-day trial
New customers receive a seven-day trial after the configured phone service goes live. The trial does not begin when you create an account, submit onboarding details, or add a payment method. We will coordinate setup and activation with you.
2. What happens after the trial
Unless canceled before the trial ends, your selected monthly or annual subscription renews automatically at the price and billing period shown at checkout. Included minutes and the published overage rate apply as shown in your selected plan. Overage usage is billed monthly.
3. How to cancel
For an active subscription, use the billing-management link in your Ring & Booked workspace. Cancellation takes effect at the end of the current paid billing period unless the billing portal states otherwise. If your service has not gone live yet, use the “Cancel setup request” option in your workspace or email support@otterbeacon.com.
4. Refunds
Because no subscription charge is made during the trial, canceling before the trial ends avoids the first subscription charge. After a paid billing period begins, fees are generally not refunded for unused time or included minutes, except where required by law or where we confirm a billing error. Contact support promptly if you believe you were charged in error; we will review the account and respond.
5. Billing questions
For a billing question, include the email address on the account and do not send card numbers or other sensitive payment information by email. Contact support@otterbeacon.com.