1. Agreement and eligibility
By creating an account, submitting setup information, or using the service, you agree to these Terms, our Privacy Policy, and our Cancellation & Refund Policy. You represent that you are at least 18 years old and authorized to bind the business you represent.
2. The service
Ring & Booked provides a done-for-you AI receptionist service. Features, call flows, language settings, call routing, recording, transcription, calendar connections, and availability are configured for each merchant. We may decline or pause a configuration that is unsafe, unlawful, technically unsupported, or inconsistent with these Terms.
3. Merchant responsibilities
You must provide accurate setup information; keep your account secure; use only phone numbers, calendars, and content you are authorized to use; and promptly review test calls before activation. You are responsible for your business’s services, pricing, availability, staff, customer promises, and fulfillment.
You must ensure that your use of the service, including call forwarding, recording, transcription, AI disclosure, consent, messaging, and marketing, complies with applicable law and your customer commitments. You must provide us with accurate emergency-routing and escalation instructions. Do not use the service to make unlawful, deceptive, harassing, discriminatory, or fraudulent communications.
4. Call handling and emergency situations
The service may route calls and collect information according to the approved configuration, but it may misunderstand, fail to connect, experience outages, or be unavailable. It is not a substitute for a dispatcher, emergency service, safety procedure, or professional judgment. You must maintain human review, reachable escalation contacts, and an alternative way for customers to reach you.
5. Data and privacy
Our handling of information is described in the Privacy Policy. You instruct us to process business and caller information to deliver the configured service. You will not provide data to us unless you have a lawful basis to do so. You remain responsible for notices and permissions required for your business and callers.
6. Billing, trial, cancellation, and refunds
Prices, included minutes, and overage rates are shown at checkout. A payment method may be collected before service begins. The seven-day trial begins when your configured phone service goes live, not when you create an account or enter a card. After the trial, the selected plan renews automatically unless canceled. Cancellation and refund rules are stated in the Cancellation & Refund Policy. You can manage an active subscription through your account’s billing portal.
7. Intellectual property and feedback
We retain rights in the Ring & Booked service, software, and branding. You retain rights in your business information and content. You grant us a limited right to use that content only to configure, operate, support, and improve your service as described in the Privacy Policy.
8. Disclaimers and limits
To the extent allowed by law, the service is provided on an “as available” basis. We do not promise uninterrupted operation, a particular response time, perfect transcription, a specific number of bookings, or that every urgent situation will be identified or transferred. Nothing in these Terms limits rights that cannot be limited under applicable law.
9. Suspension and termination
We may suspend or terminate access where necessary to protect users, callers, the service, or comply with law. You may stop using the service and cancel an active subscription as described in the Cancellation & Refund Policy. Certain provisions, including payment obligations incurred before cancellation and protections for confidential information, survive termination.
10. Changes and contact
We may update these Terms by posting a new effective date. If a change is material, we may also notify account holders by email or through the service. Questions may be sent to support@otterbeacon.com.